Frequently Asked Questions
Here are some of our most asked questions at Mule Vans
Collections: We aim to hold everything we sell in stock ready for immediate despatch or collection. If you want to collect urgently, just give us a quick call to confirm and we'll get it ready for you.
Fitting: For key products we offer a fitting service at our Barnsley HQ. Please refer to the installation detail on the product page to check if available. We normally install on Tue, Wed or Thu but please call us to discuss availability.
Hinges: You will need to ensure you have 180 degree hinges on your van to allow the fitting of our wheel carriers and safari carriers. These are always available from our store. 270 degree hinges normally fitted as standard would allow the door to swing round too far and damage the side of the van once the carriers have been installed.
Guarantee: All powder coated products manufactured by Mule are guaranteed for one year from date of fitting. Any other items supplied by us will carry that relevant manufacturers guarantee and be subject to their specific terms and conditions.
Postage: We use 3 different postal services, small items with Royal Mail, large items with Parcel2Go and larger with Palletways. These can take some time from collection to delivery. Once you're order is received for larger items, they are sent to powder coating (2 days). Once back from powder coating, your order is then booked for collection which is normally next day and then delivered within 5 working days. So please understand it can take over 7 working days to process an order from start to finish.
Return Policy: You have the right to return within 14 days of delivery.
Damages: Mule Overland Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the delivery company to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipping returns: To return your product, you should mail your product to:
Mule Overland Ltd, Unit 1 Stanley Road, Stairfoot, Barnsley, S70 3PG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Internal Panels and Spare Wheel: Please ensure the internal panels have been removed from the rear doors of your van prior to arrival, and that the spare wheel has also been taken off and is ready for fitting. This helps save time when fitting your wheel carrier, and we are not responsible for any damage to the rear internal panels or for the removal of the spare wheel.